Cancellation policy
MAYORA Subscription & Cancellation Policy
When you sign up for a subscription with MAYORA, you're enrolling in our Auto-Replenish program. By completing your purchase, you agree to the terms below. We believe a subscription should be easy to start and easy to leave.
How Billing Works
Your subscription renews automatically so you never run out of product. We'll charge the payment method on file each cycle until you decide to cancel, pause, or skip.
Billing Cycle & Cost
You'll be billed every 30 days for the amount confirmed at checkout, including any applicable taxes or shipping fees.
Cancellation Deadline
Charges are processed when your renewal date arrives. To skip your next order, please cancel at least 24 hours before your scheduled billing date. Cancellations made after that window will apply to the following cycle, as the current order may already be processing.
Three Ways to Manage Your Subscription
You're in control — change, pause, skip, or cancel your subscription whenever you like.
1. Self-Service Portal (Fastest)
Log in to your customer account to manage your subscription in a few clicks.
🔗 Manage my subscription: Manage Subscription
2. Email Us
Reach our support team at ✉️ support@mayora.co.
3. Pause or Skip a Delivery
Prefer a break instead of cancelling? You can pause or skip a delivery through the subscription portal, where these options are available, without losing your subscriber pricing.
To help us process email requests quickly, please include your full name and order number.
What Happens After You Cancel?
Once your cancellation is confirmed, no further subscription renewal charges will be made, and your auto-renewal will stop. Any order already processed or shipped before your cancellation takes effect may still be fulfilled.
You're always welcome to resubscribe later.
Questions? Contact us at support@mayora.co, and our support team will be happy to help.